During the tour
No, our tours are fully private. That means that there will be only you and your party in the tour.
All our driving tours start from customers’ accommodation located in central Paris. If your accommodation is located outside Paris, additional charges will apply for a pick-up depending on distance.
Our walking and museums tours usually start from a specific meeting point for each tour. The guide can pick you up from your accommodation in central Paris but in that case the itinerary of the tour might be different than it is described on this web site. For that reason we advise you to keep the suggested meeting points.
If you are late for your tour, warn your guide by calling her and his cell phone number provided to you during your booking. If you don’t call your guide, the guide will leave the meeting point after 30 min. waiting, and your tour will be considered as cancelled with no possible refund.
If you warn the guide and show up late, the tour will take place but it might be shortened due to your late arrival.
Unpredictable things can happen (strikes or problems with public transport), and the guide might be late too. In that case please have your mobile phone switched on because your guide will call to warn you;
If your guide doesn’t call you within first 30 minutes from the beginning of the tour or if the guide is late for more than 30 minutes, the customer is free to choose from 3 options:
- Begin the tour late all the while keeping to its agreed duration and conditions;
- Reschedule the tour on a date and time suitable to both parties. If any entrance tickets were paid for the tour and they can not be used for the rescheduled tour, the guide will pay for the new tickets.
- Get a full refund. The refund is made within 7 days after the tour date to the PayPal or bank account from which the payment was originally made.
Tips for the guide are not mandatory but very much appreciated.