You must accept and agree to these Terms and Conditions before your booking. Please read them carefully.
Our prices are fixed at the time of booking and generally will not be subject to surcharges. We reserve the right to change our prices at any time before your booking is made.
The tours are confirmed upon receipt of full payment. Payments are to be made via PayPal or bank transfer. We apply no fees for payments via PayPal. The bank fees for bank transfer are at the customer’s expense.
CANCELLATION BY YOU
Cancellation notice must be sent by e-mail. The date of cancellation will be calculated based on French standard time.
- 100% of tour price: cancellation at least 14 days prior to tour date
- 70% of tour price: cancellation less than 14 days prior to tour date
- 50% of tour price: cancellation less than 7 days prior to tour date
- No refund: cancellation less than 48 hours prior to tour date
No shows are not refundable.
Charges for entrance tickets or reservation fees paid by us are not refundable.
The refund is made within 7 days after the cancellation e-mail.
Refunds are made to PayPal or bank account from which the payment was originally made. PayPal or bank fees are at the customer’s expense.
CANCELLATION BY US
We reserves the right to cancel any tour for unforeseen circumstances. In case of cancellation we will offer the customer the options of either rebooking or full refund.
Cancellation due to Force Majeure or reasons beyond our control including but not limited to any acts of nature, strikes, exceptional closures, acts of terrorism, riots, acts of any governmental authority, fires, epidemics, serious unexpected events or health problems experienced by the person in charge with the service will result in refund. This will be decided on a case by case basis. No refund is given on unused and non-refundable tickets paid by us.
When you book one or more tours, you will receive a confirmation e-mail containing all meeting instruction and contact number. It is your responsibility to be at the right place at the right time, and to have a telephone number to call in case something should happen. We cannot refund you if you are running more than 30 minutes late and you don’t advise the guide, or if you are at the wrong meeting place, and fail to meet your guide.
We cannot be held liable in the event of loss, forgetfulness, theft or damage to personal effects during the tour. We cannot be held responsible for delays due to the traffic.
We strongly recommend that you arrange travel insurance to cover cancellation due to unforeseen circumstances. Also we recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belonging.
These Terms are governed by French law, and in case of dispute jurisdiction is conferred on French courts.
We reserve the right to update or alter these Terms and Conditions at any time.
Last update: August 1st, 2020.