Cancellation & Refund
We refund 100% of the tour price if the customer cancels at least 14 days before your scheduled tour date.
We refund 70% of the tour price if the customer cancels less than 14 days before the tour date.
We refund 50% of the tour price if the customer cancels less than 7 days before the tour date.
We issue no refunds if the customer cancels less than 48 hours before the tour date, or if the customer decides not to show up.
Cancellations must be made via e-mail. The date of the e-mail will be used as a reference.The refund is made within 7 days after the cancellation e-mail.
Refunds are made to PayPal or bank account from which the payment was originally made. PayPal or bank fees are at the customer’s expense.
If any entrance tickets were paid in advance by us we will keep the amount paid for these tickets.
If the guide has to cancel the tour due to illness or force-majeur, the customer can choose from 2 options:
- Reschedule the tour on a date suitable to both parties. If any entrance tickets were paid for the tour and they can not be used for the rescheduled tour, the guide will pay for the new tickets.
- Get a full refund. The refund is made within 7 days after the tour date to the PayPal or bank account from which the payment was originally made.
Please note that for the moment we have never cancelled our tours. It happened already that a guide was ill, and in that case she or he was simply replaced by another qualified guide from our team.
You don’t have to worry about your tour if you have booked it with us.