The tourism industry is hardly hit by the Covid-19. In 2020 millions of travels around the globe had to postpone or cancel their trips. This article explains the Coronavirus refund policy in France and how to proceed in order to get money back for cancelled services. European airlines: refunds guaranteed In most cases the air passenger traveling to or from France has a right to a full refund if the flight is cancelled by the airline. During the coronavirus crises this right was reconfirmed by the authorities referring to the EU regulations. On the first months of the pandemic many airlines refused its customers money reimbursement and offered credit notes only. However, the refunds are compulsory in the following cases: for a canceled flight within the EU; for a canceled flight departing from France operated by any airline; for a canceled flight arriving to France and operated by a European airline. The airline may of course offer its customer credit note, voucher, rebooking or other type of compensation for a canceled flight but it has no right to refuse the full refund if the customer claims for it. Accommodation in France: no immediate refund As it comes to accommodation and hotel bookings cancelled during the pandemic, the situation is a bit more complicated. Many French hotels owners refused to refund their customers even if the original rate was flexible and the client cancelled on time. This situation is very particular to France and is not comparable with other European countries. In fact already in March 2020 France adopted a special act (Ordonnance No. 2020-315) offering exceptional protection to its tourism industry. The act concerned cancelations from March 1st to September 15th, 2020, and temporary derogates from other regulations including the accommodation's terms and conditions, the Tourism Code or other regulations. According to the
The tourism industry is hardly hit by the Covid-19. In 2020 millions of travels around the globe had to postpone or cancel their trips. This article explains the Coronavirus refund policy in France and how to proceed in order to get money back for cancelled services. European airlines: refunds guaranteed In most cases the air