What happens if the guide is late for the tour?

Unpredictable things can happen (strikes or problems with public transport), and the guide might be late too. In that case please have your mobile phone switched on because your guide will call to warn you;

If your guide doesn’t call you within first 30 minutes from the beginning of the tour or if the guide is late for more than 30 minutes, the customer is free to choose from 3 options:

  • Begin the tour late all the while keeping to its agreed duration and conditions;
  • Reschedule the tour on a date and time suitable to both parties. If any entrance tickets were paid for the tour and they can not be used for the rescheduled tour, the guide will pay for the new tickets.
  • Get a full refund. The refund is made within 7 days after the tour date to the¬†PayPal or bank account from which the payment was originally made.