What happens if the tour is cancelled by the guide?

If the guide has to cancel the tour due to illness or force-majeur, the customer can choose from 2 options:

  • Reschedule the tour on a date suitable to both parties. If any entrance tickets were paid for the tour and they can not be used for the rescheduled tour, the guide will pay for the new tickets.
  • Get a full refund. The refund is made within 7 days after the tour date to the¬†PayPal or bank account from which the payment was originally made.

Please note that for the moment we have never cancelled our tours. It happened already that a guide was ill, and in that case she or he was simply replaced by another qualified guide from our team.

You don’t have to worry about your tour if you have booked it with us.